Terms and Conditions

Effective Date: 02/06/2025
Last Updated: 02/06/2025

About These Terms

Welcome to Pantry @ Blissful Bellies, operated by Blissful Bellies Pty Ltd (“we,” “us,” “our”). By using our website and purchasing our products, you agree to these terms and conditions.

Our Products

We specialize in carefully curated pantry staples including:

  • Premium snacks
  • Authentic spices and seasonings
  • Traditional pickles and preserves
  • Baby specialty products
  • Unique pantry items sourced for the Australian market

All products are non-perishable pantry items. We do not sell fresh produce.

Ordering and Payment

How to Order

  • Browse our products and add items to your cart
  • Provide accurate delivery and contact information
  • Review your order before completing payment
  • Payment is processed securely through Square

Pricing

  • All prices are in Australian Dollars (AUD) and include GST where applicable
  • Prices may change without notice, but your order price is locked when payment is processed
  • Shipping costs are calculated at checkout based on your location

Payment Methods

We accept major credit cards, debit cards, and digital wallets through Square’s secure payment system.

Delivery

Delivery Areas

We deliver Australia-wide to all states and territories.

Delivery Timeframes

  • Standard Delivery: 3–7 business days from order confirmation
  • Delivery times may vary during peak periods or due to courier delays
  • We’ll provide tracking information when your order ships

Delivery Requirements

  • Someone must be available to receive the package
  • We’re not responsible for packages left unattended at your request
  • Additional charges may apply for remote or difficult-to-access locations

Returns and Refunds Policy

No Returns Policy

Due to food safety regulations, we cannot accept returns of food products. All sales are final once delivered.

Refunds Available For:

We will provide a full refund or replacement in the following situations:

  • Damaged Products
    • Products damaged during shipping
    • Packaging that’s been compromised affecting product quality
  • Expired Products
    • Items that arrive past their expiration date
    • Products with manufacturing defects
  • Wrong Items
    • We sent you the wrong product
    • Missing items from your order

How to Report Issues

Time Limit: Report problems within 7 days of delivery

Contact Us: Email contact@blissfulbellies.com.au with:

  • Your order number
  • Photos of the damaged/expired product
  • Description of the issue

Resolution: We’ll respond within 2 business days with a solution

Refund Process

  • Approved refunds are processed within 5–10 business days
  • Refunds will be credited to your original payment method
  • We may require return of damaged products for quality control

Product Information and Allergens

Accuracy

We strive for accurate product descriptions, but:

  • Images may differ slightly from actual products
  • Ingredients and nutritional information are provided by manufacturers
  • Always check product labels for the most current information

Allergen Information

Important: Our products may contain allergens including:

  • Nuts, dairy, gluten, soy, eggs, and other common allergens

Always read ingredient lists carefully. Contact us if you have specific allergen questions. We cannot guarantee products are free from cross-contamination. We are not responsible for allergic reactions. Please check all ingredients before consumption.

Your Responsibilities

Account Information

  • Provide accurate delivery and contact information
  • Keep your account secure
  • Notify us immediately of any unauthorized use

Age Requirements

You must be 18+ to place orders. By ordering, you confirm you meet age requirements.

Proper Use

Use our website for lawful purposes only. Don’t interfere with website functionality. Respect intellectual property rights.

Limitation of Liability

What We’re Responsible For

  • Providing products as described
  • Delivering orders within stated timeframes
  • Honoring our refund policy for eligible items

What We’re Not Responsible For

  • Allergic reactions or dietary issues
  • Delays caused by shipping carriers
  • Product quality issues beyond our control
  • Damage to property from normal product use

Maximum Liability

Our total liability is limited to the value of your order.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Intellectual Property

All website content, including text, images, logos, and product descriptions, is owned by Blissful Bellies Pty Ltd or our suppliers. You may not copy, reproduce, or use this content without permission.

Termination

We reserve the right to:

  • Cancel orders for any reason before shipping
  • Refuse service to anyone
  • Suspend accounts for violations of these terms

Changes to Terms

We may update these terms occasionally. Continued use of our website after changes means you accept the new terms. We’ll notify customers of significant changes.

Governing Law

These terms are governed by Australian law. Any disputes will be resolved in NSW courts.

Force Majeure

We’re not liable for delays or failures due to circumstances beyond our control, including natural disasters, government actions, or shipping disruptions.

Contact Information

Questions about these terms?

By placing an order with Pantry @ Blissful Bellies, you acknowledge that you have read, understood, and agree to these terms and conditions.

Shopping Cart
Scroll to Top